Refund policy

Returns and refunds

Contact TailFuzz within 30 days of delivery to request a return. Email hello@tailfuzz.com with your order number, the item you would like to return, and the reason for your request.

Please contact us before sending an item back. We will provide return instructions and coordinate a return shipping label with the supplier. Return items only to the address provided in those instructions.

Our current return policy has no return-label fee or restocking fee.

Damaged, defective, or incorrect items

Please contact us promptly if your item arrives damaged, defective, or different from what you ordered. Include your order number and photos so we can review the issue.

Refunds

Once the supplier completes the return and issues the refund, your customer refund is processed through the original payment method. Your bank or payment provider may need additional time to post the credit.

Cancellations

Contact us as soon as possible to request cancellation. Cancellation requests are reviewed individually and may not be possible once an order has been processed or shipped.