A little help for you and your pet. For a question about a specific order, contact TailFuzz.
How much does shipping cost?
Available shipping options and charges are shown at checkout for your items and delivery address. See our Shipping policy for details.
Will everything arrive in one package?
Our products are fulfilled by supplier partners. Items from different suppliers may arrive in separate packages, with separate tracking information.
When will my order arrive?
Processing and transit times can vary by product, supplier, and destination. Review any delivery information shown at checkout. If you have a question about an order, contact us with your order number and the email used at checkout.
Can I return an item?
Read our Return and refund policy for eligibility and instructions. Contact us before sending an item back so we can help arrange the correct return destination.
Can I change or cancel my order?
Contact us as soon as possible with your order number. Changes and cancellations are reviewed individually and cannot be guaranteed once fulfillment has started.
What if something arrives damaged or incorrect?
Contact us with your order number, a description of the issue, and photos of the item and packaging so we can help resolve it.
How do I choose a toy or enrichment feeder?
Check the product description, dimensions, and material information for your pet. Supervise play, follow the manufacturer's care instructions, and remove items that become damaged.
How do I reach TailFuzz?
Email hello@tailfuzz.com or visit our Contact page. Please do not send payment card details.